Orders

You can request a change of size, color, product, or address as long as your order has not yet been processed or delivered to the shipping company.

Contact us as soon as possible at contacto@hirannoir.com or via Instagram at @hirannoir, indicating your order number and the change you need. Once processed or shipped, we cannot guarantee any modifications.

If you find an error in your address, contact us immediately with your order number and the correct full address.

We can only update it if the package has not yet been processed or delivered to the courier. If it has already been shipped, any modification will depend on the possibilities and policies of the shipping company.

If we detect that the address is incomplete or contains an error, we will try to contact you before shipping the order to confirm the information.

If you detect an error, contact us immediately. If the order has not yet been shipped, we will be able to correct it. Once it has been handed over to the courier service, changes are not guaranteed and will depend on the options available with the shipping company.

If you wish to cancel your purchase, please contact us as soon as possible. We will review the status of your order and confirm if it is still possible to stop its processing.

Cancellation can only be made if the order has not yet been prepared, processed, or delivered to the shipping company. Submitting a request does not automatically guarantee that it can be canceled.