Shipping

Once your order has been shipped, you will receive an email with the tracking link and number.

Carrier updates may take a few hours to appear.

When your order is delivered to the shipping company, you will receive an email with your tracking number and a link to track its journey. We usually send the tracking number on the same day we drop off the packages at the shipping company's branch.

We recommend checking your junk, promotions, or spam folders as well. If you can't find the message, contact us at contacto@hirannoir.com or on Instagram at @hirannoir.

Once your order has been shipped, you will receive a tracking number and a tracking link by email. From this link you can check the updates provided by the courier service.

Please note that it may take a few hours for the tracking number to show its first movement after being generated.

Even if you have already received your tracking number, it may take a few hours or until the next business day for the information to update. This can happen when the package has already been delivered but has not yet been scanned at the distribution center.

If, after a reasonable time, the tracking number still shows no movement, please write to us at contacto@hirannoir.com or on Instagram at @hirannoir so we can check on it.

First, check if the package was received by a family member, neighbor, security personnel, or at the reception desk. Also, check the surroundings of your address and the details recorded in the tracking information.

If, after checking, you cannot locate your order, please contact us with your name and order number. We will request an investigation from the shipping company and review the available evidence to determine what happened and offer you a solution based on the report's outcome.